Providence Mutual Fire Insurance Company (“PMFIC”) is providing notice of an incident that may affect some information of certain individuals. While we are unaware of any actual or attempted misuse of information in relation to this incident, we are providing details about the incident, our response, and resources available to help protect their information from possible misuse, should they determine it is appropriate to do so.
What Happened? On or around March 24, 2025, PMFIC became aware of suspicious activity in our email environment. We immediately launched an investigation, with the assistance of third-party computer forensic specialists, to confirm the full nature and scope of the activity. The investigation determined that certain files in our email environment were or may have been accessed between March 24, 2025 and March 25, 2025. We thereafter undertook a thorough review of the potentially impacted records to determine what information was potentially impacted, to whom the information related, and to identify contact information for purposes of providing notifications. That review recently concluded.
What Information Was Involved? The information contained in the impacted email accounts varies by individual and may include: name, Social Security number, financial account information, driver’s license number, and/or medical information.
What We Are Doing. PMFIC takes this incident and information security seriously. Upon discovery of this incident, we moved quickly to investigate the incident and assess the security of our network. As part of our ongoing commitment to information security, we are reviewing our policies and procedures and implementing additional security measures to further protect against similar incidents going forward. We will also notify applicable regulatory authorities where necessary.
What You Can Do. We encourage individuals to remain vigilant against incidents of identity theft and fraud and by reviewing accounts for any suspicious activity related to the use of their information, including with respect to financial or other accounts in their name. Individuals can find more information about obtaining a free copy of their credit report, protecting against potential identity theft and fraud, and other resources available to them in the below Steps You Can Take to Help Protect Personal Information.
For More Information. If you have additional questions, or need assistance, please contact us at 1-800-405-6108 between 8:00am and 8:00pm EST, Monday through Friday, excluding U.S. holidays.
Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order a free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Consumers may also directly contact the three major credit reporting bureaus listed below to request a free copy of their credit report.
Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a one-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If consumers are the victim of identity theft, they are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should consumers wish to place a fraud alert, please contact any of the three major credit reporting bureaus listed below.
As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in a consumer’s name without consent. However, consumers should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application they make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, consumers cannot be charged to place or lift a credit freeze on their credit report. To request a credit freeze, individuals may need to provide some or all of the following information:
Should consumers wish to place a credit freeze or fraud alert, please contact the three major credit reporting bureaus listed below:
Additional Information
Individuals may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take to protect their personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their state Attorney General.
The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. Individuals can obtain further information on how to file such a complaint by way of the contact information listed above. Individuals have the right to file a police report if they ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, individuals will likely need to provide some proof that they have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and their state Attorney General. This notice has not been delayed by law enforcement.
For New York residents, the New York Attorney General may be contacted at: Office of the Attorney General, The Capitol, Albany, NY 12224-0341; 1-800-771-7755; or https://ag.ny.gov.
For Rhode Island residents, the Rhode Island Attorney General may be reached at: 150 South Main Street, Providence, RI 02903; www.riag.ri.gov; and 1-401-274-4400. Under Rhode Island law, individuals have the right to obtain any police report filed in regard to this event.
