Last Updated: March 25, 2020
We’re committed to our policyholders, our agents, and our employees to ensure you receive the service you need during this unprecedented time. We value the health and safety of our agents, our policyholders, and our employees. We are continuing to provide you with the service, security, and stability you deserve.
As we navigate this uncertain period together, we’d like you to be aware of the following:
If your employment or business has been impacted due to COVID-19 and you are unable to pay your bill, please contact us at 877.763.1800, or email us at CustomerService@ProvidenceMutual.com. Please include your policy number and phone number when emailing us.
We will work with you to adjust or pause billing schedules, accept partial payments, and extend cancellation dates.
We are not charging late fees and are not collecting insufficient fund fees.
If you need to view your policy documents, ID cards, or manage your policy, you can do so on our Policyholder Portal.
If you’re scheduled to receive a physical home inspection of your property, our representatives or your independent agent may contact you regarding our self-service platform. If you have any questions, please contact us.
Stay safe, healthy, and well. As we have been for 220 years, we will remain here for you today, tomorrow, and the day after. Thank you for choosing Providence Mutual.