December 3, 2020


Customer Service Manager

Website provmutual Providence Mutual

Service. Security. Stability.

The Customer Service Manager leads a team of insurance professionals working collaboratively to provide world-class service to agents and policyholders. In this role, you will build customer loyalty by ensuring every customer interaction is professional, timely, and accurate. You will promote a culture where customer service professionals are empowered to provide real-time solutions to customer inquiries. Success in this role is measured by maintaining an acceptable percentage of calls answered, completing work inventory within defined service standards, and consistently achieving target customer satisfaction ratings and service quality scores.

Position Requirements

Bachelor’s degree or an equivalent combination of education and related work experience

In-depth knowledge of personal lines insurance products, coverage, and services as typically obtained through a minimum of five years of direct insurance experience

Property & Casualty insurance license or professional insurance designation preferred

Knowledge & Experience

3-5 years call center management

Minimum of 5 years developing, leading, and retaining a high performing team

1-3 years process improvement or project management

Intermediate to Advanced Excel/Word skills

Ability to analyze data and to think critically in order to develop and execute plans

Ability to effectively present updates and recommendations to senior management

Ability to develop and maintain relationships that yield positive results

Proven ability to think strategically and meet corporate goals

Exceptional tact, diplomacy, and verbal and written communication skills

Must be approachable and able to provide effective solutions to complex problems

Job Type: Full-time

Pay: Up to $80,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off (PTO)
  • Professional development assistance
  • Retirement plan
  • Vision insurance

Schedule:

  • Monday to Friday

Experience:

  • Call center management: 3 years (Required)
  • Property & Casualty: 3 years (Required)

Company’s website:

  • www.providencemutual.com

Benefit Conditions:

  • Only full-time employees eligible

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Remote interview process

To apply for this job email your details to swilliamson@providencemutual.com

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