December 3, 2020
The Customer Service Manager leads a team of insurance professionals working collaboratively to provide world-class service to agents and policyholders. In this role, you will build customer loyalty by ensuring every customer interaction is professional, timely, and accurate. You will promote a culture where customer service professionals are empowered to provide real-time solutions to customer inquiries. Success in this role is measured by maintaining an acceptable percentage of calls answered, completing work inventory within defined service standards, and consistently achieving target customer satisfaction ratings and service quality scores.
Position Requirements
Bachelor’s degree or an equivalent combination of education and related work experience
In-depth knowledge of personal lines insurance products, coverage, and services as typically obtained through a minimum of five years of direct insurance experience
Property & Casualty insurance license or professional insurance designation preferred
Knowledge & Experience
3-5 years call center management
Minimum of 5 years developing, leading, and retaining a high performing team
1-3 years process improvement or project management
Intermediate to Advanced Excel/Word skills
Ability to analyze data and to think critically in order to develop and execute plans
Ability to effectively present updates and recommendations to senior management
Ability to develop and maintain relationships that yield positive results
Proven ability to think strategically and meet corporate goals
Exceptional tact, diplomacy, and verbal and written communication skills
Must be approachable and able to provide effective solutions to complex problems
Job Type: Full-time
Pay: Up to $80,000.00 per year
Benefits:
Schedule:
Experience:
Company’s website:
Benefit Conditions:
Work Remotely:
COVID-19 Precaution(s):
To apply for this job email your details to swilliamson@providencemutual.com
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