Reporting a Claim

We are committed to providing excellent customer service.

Claim reporting can be done several ways:

Auto glass losses can be reported by clicking here:
http://policyholderportal.teleglass.com/providence/

All other claims, including those were a claim is being made against you, can be reported by contacting:

Your agent
Us, including those which require immediate assistance by an adjuster, by phone at 877-763-1800, 24 hours a day, 7 days a week.
Us, by using the electronic form which follows below.

If you have experienced a loss, please read the following:

If your claim requires assistance from your local fire department or police department, please contact them immediately.
Make any temporary repairs necessary to avoid future damage. Be sure to photograph the damages and save the receipts.
Preserve damaged property for inspection by our adjuster.
Keep an accurate list of any additional living expenses and save your receipts.
Provide information to the following questions to submit your claim electronically to
The Providence.

Report a Claim Electronically.

Be as detailed in your responses as possible.

In order to process this claim, you must complete the areas designated with the asterisk (*).

Your Name*

E-mail Address*

What is your relationship with The Providence?*

I'm a policyholder and wish to report a claim.

I'm an agent reporting a claim on behalf of the insured.

Other

Choose the one that applies:*

	This is the first report of the claim.
	This is additional information concerning a previous claim.

Policyholder Information

Provide the following information as listed on your policy.

Type of Policy:*

Policy Number:

Expiration Date: mm/dd/yyyy

Auto Loss:
Year, Make and Model

Name of Insured:*

Street Address*

City: *

State: *

Zip:*

Please indicate your preferred contact number.
Insured's Home Phone:*
Insured's Business Phone:*
Insured's Cell Phone:
Date Loss Occurred:* mm/dd/yyyy
Location of Loss/Accident:*
Description of Loss: What Happened? (Describe property damaged, including how loss occurred):
Was Another Party Involved?	Yes No

Was there a witness present at the scene?

Yes
No

Please print a copy for your records.

To complete your report, click on "Submit".

The Providence will forward an e-mail confirmation to you indicating that your claim has been received. Our claims representative will begin the claims process immediately. If you do not receive an e-mail confirmation or if you require immediate assistance, please call us at 877-763-1800.

Thank you.

Claims Department Message:

“To assure financial security to our policyholders against the perils from which they seek protection” is a portion of Providence Mutual’s Mission Statement: to provide outstanding service when handling claims arising from those perils is a tenet of the Claims Department.

Our efforts are not going unnoticed. During 2009, over 95% of those who responded to Customer Service Satisfaction Surveys said we either met, or exceeded their expectations as to the overall level of service provided on their claim.

We know that as a Department, we are called upon to deliver on promises made when a policy was purchased and to do so fairly and in accordance with the terms and conditions. This is our responsibility and our obligation, but it is our desire, and practice,
to do so in an outstanding manner.