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FAQs

Sign up for Electronic Funds Transfer (EFT) and you can select a withdrawal date of either the 5th, 15th or 25th of each month.  For direct billed policies, your due date will vary based on the installment plan you selected.  

Absolutely!  You can pay on-line using a personal or business check. Simply follow the instructions provided here. To facilitate payment, you will need a copy of your billing statement or your checkbook. No additional fees apply for this service.

Yes. You can pay on-line with your Visa, Mastercard, or Discover credit card.  As another option, you can use your debit card issued by a US bank. To facilitate payment, you will need a copy of your billing statement. No additional fees apply for this service.

Yes, we offer Electronic Funds Transfer (EFT).  Our 10 equal installments plan, allows you to select your choice of withdrawal dates with no monthly service fees.

If payment of your regular installment bill is posted after the due date, you may receive a cancellation notice requesting additional payment to bring your policy up to date. If you are late paying a cancellation notice, your policy will be cancelled as of 12:01 AM of the cancellation date shown on the notice.

Your payment is due before the date shown on your billing notice. Since your policy uses a timestamp of 12:01 AM, you should ensure we receive your payment the day prior. This way, you’ll avoid late fees or lapses in coverage. For your convenience, you can pay on-line 24 hours a day.

Yes.  You may pay your bill at any time with our convenient pay on-line feature, or you can phone in a payment to our Billing Department at (877) 763-1800, Monday through Friday (except holidays) from 8:00 AM - 4:15 PM.

We have several convenient billing plans for you to choose, along with several payment methods

Don’t worry - we provide emergency claims assistance 24 hours a day, 7 days a week. Call our Company toll-free number (877) 763-1800.  An after-hours claims service member will take your loss information and assist you through the process

Typically, our adjuster needs to see and assess the damaged property before repairs can begin. However, we recognize that in certain instances you’ll need to make emergency repairs to prevent any further damage to your property.  Under these emergency circumstances, we ask that you keep and furnish all records and receipts connected to the repair.

If the damage is minor, we may not need to see the actual damaged property. Consult with your Providence Mutual Claims Specialist who will guide you on next steps.   

Once our claims adjuster has seen the damaged property, confirmed coverage for the cause of loss, and assessed the cost to repair or replace the property, we will issue a check to you.  The payment will include all covered expenses less the deductible amount shown on your policy.

First things first: Immediately call emergency authorities. If there are any witnesses, please try to obtain their contact information.  We will call the witnesses to obtain statements. And please, never admit fault for a loss.

Once we receive your claim report, we will assign it to a member of our claims staff. Your claims specialist will verify the facts and review your policy coverage with you, make arrangements to see and appraise the damage, and let you know about any investigation or additional information needed.

We strongly recommend that you first report your claim and discuss your car rental needs with your agent or our claims staff. Depending on the type of loss you experienced and the coverage you selected on your policy, there may be a waiting period or no rental reimbursement coverage available.

We’re glad you asked!  Here are some simple things you can do to assist in processing your claim:

  • Notify us promptly about a loss or accident regardless of how small you think it may be. What may seem insignificant may not end up being so minor: A third party later may make a claim, even though no injuries or damage were reported at the time of loss.
  • File a police report and document all details from the incident, including contact information for all witnesses and possible claimants.
  • Make an inventory (including description, value and photographs) of any personal property that is damaged, destroyed or stolen.
  • If any of your personal information, credit or bank cards are stolen, immediately notify the police and your bank and credit card companies. Ask your agent about our Identity911 enhancement and how it can help to protect you further.
  • Keep track of any expenses that you pay due to the loss: These may be reimbursable under your policy.

Have additional questions?  Call your agent, or contact our claims department.  We are always happy to help you.